Return Policy

Return & Refund Policy

30-Day Money-Back Guarantee

We want you to love our product. If you're not satisfied, you have 30 days from the date you receive your item to choose one of the following options:

Option 1: Full Refund
Ship the item back to us at your own expense (return address will be provided by email once you contact us), and we'll issue a full refund once it's received and inspected. The item must be unworn, unused, with tags attached, and in its original packaging, along with your receipt or proof of purchase.

Option 2: Keep It, Get 25% Back
Don't want to deal with shipping it back? Skip the return entirely — we'll refund 25% of your purchase price and you keep the item.

To start either option, contact us at waynorth.store@gmail.com within 30 days of receiving your order.

Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate and make it right — no return shipping cost to you in these cases.

Exceptions / Non-Returnable Items

The following cannot be returned: perishable goods, custom or personalized items, personal care goods, and hazardous materials (flammable liquids or gases). Sale items and gift cards are also final sale. Contact us if you have questions about a specific item.

Exchanges

We don't process direct exchanges. Choose the full refund option above, then place a new order for the item you'd like instead.

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel your order within 14 days of receipt, for any reason, without justification, in addition to the guarantee above. The item must be unworn, unused, with tags, in original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return (or approve your 25% partial refund request), we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days; your bank or card provider may take additional time to post it. If more than 15 business days have passed since approval with no refund received, contact us at waynorth.store@gmail.com.