Return Policy
Return and Refund Policy
90 night money back guarantee
We want your child to sleep better on this pillow. If that does not happen, you have 90 nights from the day your order arrives to choose one of the two options below.
The pillow can be used. That is the whole point of a 90 night trial, so a pillow your child has slept on does not affect your refund.
Option 1: full refund
Send the pillow back to us at your own expense. We will email you the return address once you contact us. Once it arrives we will refund you in full. Please include your order number or another proof of purchase. The original packaging helps but is not required.
Option 2: keep it and get 25 percent back
If you would rather not pay to ship it back, we will refund 25 percent of what you paid and you keep the pillow.
To start either option, email waynorth.store@gmail.com within 90 nights of receiving your order. Please contact us before sending anything back, as parcels returned without a request first cannot be accepted.
Damaged, faulty or wrong items
Please check your order when it arrives and email us straight away if anything is damaged, faulty or not what you ordered. We will put it right, and you will not pay return shipping in those cases.
What the guarantee covers
The 90 nights apply to every pillow we sell, including pillows bought during a sale, with a discount code, or as part of a multi pillow bundle. A discounted price does not make an order final sale.
Gift cards cannot be returned or refunded.
Exchanges
We do not process direct exchanges. Take the full refund above and place a new order for the size you want. If you only need a different height, email us first and we will tell you the quickest way to sort it out.
European Union 14 day cooling off period
If your order is delivered in the European Union you have the right to cancel within 14 days of receipt, for any reason and without giving a justification, in addition to the guarantee above. The pillow should be returned with proof of purchase.
Refunds
Once we have received your return, or approved a 25 percent partial refund, we will email you the outcome. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few days more to post it. If more than 15 business days have passed since we approved your refund and you have not received it, email waynorth.store@gmail.com.
Contact
WayNorth
waynorth.store@gmail.com